Returns & Exchanges

At Pioneer Midwest, we want to ensure you have the right gear for your next adventure; if you are not completely satisfied, you can return or exchange unused items within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure all items are in new, unused condition with original packaging and tags attached to qualify for a full refund.

• 2.
  Initiate Your Request

  Contact our customer service team or visit our retail location with your order number and receipt to start the return process.

• 3.
  Package and Ship

  Securely pack your gear and include a copy of your invoice; customers are responsible for return shipping costs unless the item is defective.

• 4.
  Processing and Refund

  Once our technicians inspect the equipment, we will process your refund to the original payment method or complete your exchange within 5-7 business days.